Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of the AvenoraCall service operated by Avenora LLC ("Company," "we," "us," or "our"). This policy is part of our Terms of Service.

By using AvenoraCall, you agree to comply with this policy. Violation may result in suspension or termination of your account.

2. Intended Use

AvenoraCall is designed to help families stay connected with elderly loved ones through AI-powered wellness check-in calls. The Service is intended to:

• Provide regular check-ins with elderly individuals
• Facilitate friendly, supportive conversations
• Help families monitor the well-being of their loved ones
• Alert families to potential concerns or emergencies
• Provide companionship and reduce social isolation

3. Prohibited Uses

You may NOT use AvenoraCall for any of the following purposes:

3.1 Harmful or Illegal Activities

• Any illegal purpose or in violation of any laws
• Harassing, threatening, or intimidating any person
• Elder abuse, exploitation, or manipulation
• Fraud, scams, or deceptive practices
• Collecting sensitive information without consent
• Impersonating any person or entity

3.2 Unauthorized Surveillance

• Monitoring individuals without their knowledge and consent
• Using the Service to gather information for unauthorized purposes
• Recording calls beyond the Service's normal functionality
• Sharing call recordings or transcripts with unauthorized parties

3.3 Technical Misuse

• Attempting to circumvent security measures
• Reverse engineering or decompiling any part of the Service
• Using automated systems to access the Service (except as permitted)
• Interfering with the proper functioning of the Service
• Attempting to access other users' accounts or data
• Using the Service in ways that could harm our infrastructure

3.4 Commercial Misuse

• Reselling or redistributing the Service without authorization
• Using the Service for marketing or telemarketing
• Using call data for commercial purposes
• Creating derivative services based on AvenoraCall

3.5 Inappropriate Content

• Programming the AI to use offensive, discriminatory, or harmful language
• Attempting to manipulate the AI for inappropriate conversations
• Providing false emergency contact information
• Entering false or misleading information about care recipients

4. Consent Requirements

You must obtain proper consent before using AvenoraCall:

• Care Recipient Consent: The person receiving calls must be informed about and consent to receiving AI calls. This consent must be obtained before the first call.
• Legal Authority: If you have legal guardianship or power of attorney for the care recipient, you must have proper documentation.
• Emergency Contacts: You must have authorization to designate emergency contacts.
• Recording Consent: You acknowledge that calls are recorded and transcribed, and you must inform the care recipient of this.

5. Your Responsibilities

As a AvenoraCall user, you are responsible for:

• Providing accurate information about yourself and the care recipient
• Maintaining the security of your account credentials
• Promptly updating information when it changes
• Responding appropriately to alerts and notifications
• Not relying solely on AvenoraCall for emergency monitoring
• Maintaining proper contact with the care recipient through other means
• Reporting any concerns or issues with the Service
• Reviewing call summaries and taking appropriate action when needed

6. Emergency Situations

AvenoraCall includes emergency detection capabilities, but:

• Not a Substitute: AvenoraCall is NOT a substitute for emergency services (911), medical alert systems, or professional care
• Response Time: We cannot guarantee real-time emergency response
• Your Obligation: If you receive an emergency alert, you are responsible for taking appropriate action
• False Alarms: AI detection may occasionally result in false positives or miss genuine emergencies

7. Reporting Violations

If you become aware of any violation of this policy, please report it immediately:

• Email: abuse@avenoracall.com
• Include as much detail as possible about the violation
• We will investigate all reports promptly

8. Enforcement

We reserve the right to take action against violations of this policy:

• Warning: For minor or first-time violations
• Suspension: Temporary suspension of your account
• Termination: Permanent termination of your account
• Legal Action: Reporting to law enforcement or pursuing legal remedies

We will generally provide notice before taking action, except in cases involving immediate harm, illegal activity, or emergency situations.

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Acceptable Use Policy:

11. Related Policies

This policy should be read together with:

• Terms of Service - Complete terms and conditions
• Privacy Policy - How we handle your data
• Cookie Policy - Our use of cookies