If something sounds wrong, you'll know within minutes.
Every AvenoraCall conversation is monitored in real time for concerning phrases and patterns. If your parent mentions a fall, chest pain, confusion, or anything that suggests they need help, you receive an immediate alert via SMS and email — not hours later, not the next day. Within minutes.
How emergency detection works
During every daily call, AvenoraCall's AI analyzes your parent's words in real time. It listens for specific phrases and language patterns that could indicate a medical emergency, a safety issue, or a concerning change in wellbeing. When something is detected, you are alerted immediately.
This works in all 15 supported languages — the AI understands concerning phrases in Spanish, Mandarin, Hindi, and every other language we support, not just English.
Two levels of alerts
Immediate alerts
Triggered the moment a concerning phrase is detected. You are notified within minutes.
- Mentions of falling or having fallen
- Chest pain, difficulty breathing, or tightness
- Severe dizziness or feeling faint
- Confusion about where they are or what day it is
- Mentions of not being able to get up
- Expressions of wanting to harm themselves
Gradual trend alerts
Detected over days or weeks by tracking patterns across multiple calls. You are notified when a trend becomes concerning.
- Declining mood reported over several days
- Repeated mentions of not eating or poor appetite
- Increasing mentions of pain
- Consistently poor sleep over time
- Skipping medication multiple days
- Growing social isolation or loneliness cues
What you receive when an alert is triggered
SMS alert
An immediate text message with the concerning phrase your parent used and brief context from the conversation.
Email with full context
A detailed email with the complete call summary, the specific phrases that triggered the alert, and what your parent was discussing at the time.
Dashboard flag
The call is flagged in your AvenoraCall dashboard with the alert level and full conversation summary for your records.
Example alert (SMS)
AvenoraCall Alert: During today's call, your mother mentioned "I fell in the bathroom this morning but I'm okay now." She said she did not hit her head but her hip is sore. Full summary in your email. Please follow up.
Honest limitations
We believe you deserve honesty about what this feature can and cannot do.
We are not 911
AvenoraCall does not contact emergency services on your behalf. When you receive an alert, it is your decision to call your parent, a neighbor, or 911 based on the situation.
We are not a medical device
AvenoraCall is not FDA-approved, not a diagnostic tool, and not a substitute for medical care. Our AI detects concerning language patterns — it does not diagnose conditions.
We are not a substitute for in-person care
A daily phone call cannot replace hands-on care for parents who need help with daily living activities. For parents with significant cognitive or physical impairment, in-person care is essential.
Detection is not perfect
AI language detection is powerful but not infallible. A parent might downplay symptoms, use unusual phrasing, or not mention something important. AvenoraCall is an additional safety layer — not the only one.
Emergency detection vs. medical alert pendants
Medical alert pendants (Life Alert, Bay Alarm Medical) require your parent to press a button during an emergency. Research shows many seniors do not press the button — they cannot reach it, they do not want to be a burden, or they freeze.
AvenoraCall's emergency detection is proactive: it surfaces concerns from natural conversation. Your parent does not need to do anything special — they just talk. For families with high fall risk, we recommend combining both approaches: a pendant for immediate emergencies, and AvenoraCall for daily wellness and early warning.
Peace of mind, every single day
Emergency detection is included in both AvenoraCall plans — Check-in ($29.99/mo) and Check-in Plus ($49.99/mo). Get started free with a demo call, or sign up today.